Get Started HK Limited Terms of Service

1. Terms

By accessing the website at https://getstarted.hk/, you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

1. Permission is granted to temporarily download one copy of the materials (information or software) on Get Started HK Limited’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
   1. modify or copy the materials;
   2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
   3. attempt to decompile or reverse engineer any software contained on Get Started HK Limited’s website;
   4. remove any copyright or other proprietary notations from the materials; or
   5. transfer the materials to another person or “mirror” the materials on any other server.
2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Get Started HK Limited at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

1. The materials on Get Started HK Limited’s website are provided on an ‘as is’ basis. Get Started HK Limited makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
2. Further, Get Started HK Limited does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Get Started HK Limited or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Get Started HK Limited’s website, even if Get Started HK Limited or a Get Started HK Limited authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Get Started HK Limited’s website could include technical, typographical, or photographic errors. Get Started HK Limited does not warrant that any of the materials on its website are accurate, complete or current. Get Started HK Limited may make changes to the materials contained on its website at any time without notice. However Get Started HK Limited does not make any commitment to update the materials.

6. Links

Get Started HK Limited has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Get Started HK Limited of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Get Started HK Limited may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Hong Kong and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

9. Unacceptable customer behaviour policy

Get Started HK Limited is committed to providing an excellent service to our customers and we will always do our best to help. In return, we expect our customers to behave appropriately and treat our employees with courtesy, consideration and respect, to allow them to carry out their work.

Most of our customers are satisfied with our services but we recognise that occasionally some are not.

We accept that some people may act out of character in times of trouble or distress. But in a very small number of cases some customers behave in ways that are inappropriate and unacceptable, despite our best efforts to help them. Demonstrating unacceptable behaviour will make it difficult for us to deal with your query or complaint effectively.

This policy enables us to deal with unacceptable customer behaviour professionally and consistently. It lets both employees and customers know what we consider to be unacceptable and outlines the steps we may take to deal with such behaviour. It applies to all our customers.

10. What behaviours are unacceptable? 

It is difficult to produce a comprehensive list of actions that would be considered unacceptable, but examples are given under these 2 broad headings.

10.1  Aggressive or abusive behaviour

This consists of behaviour (written or verbal) that we consider might cause employees to feel intimidated, offended, bullied or harassed. For example:

• • threatening emails and telephone calls
  • inappropriate comments on social media
  • inappropriate banter, including innuendo
  • malicious allegations
  • any form of physical violence or threats of physical violence
  • derogatory racial, sexist, ageist or homophobic remarks
  • comments relating to disability, perceived gender, religion, belief or any other protected characteristic

10.2 Unreasonable demands and vexatious complaints

Customers might make unreasonable demands on Get Started HK through the:

• amount of information they seek
• nature and scale of service they expect
• volume of correspondence they generate

We accept that persistence is not necessarily a form of unacceptable behaviour. What amounts to unreasonable demands will depend on the circumstances of the complaint and the seriousness of the issues raised by the customer.

However, customers who will not accept a decision taken in relation to their query, or persistently contact us about the same issue, can generate unreasonable demands – taking up a disproportionate amount of time and resources. This can affect our ability to provide a service to other customers.

Examples of behaviour that would fall within unreasonable demands and vexatious complaints include but are not limited to:

• refusing to follow our complaints procedure
• excessive volume of contact without allowing sufficient time for a response to previous correspondence
• insisting on seeing or speaking to a particular member of staff when a suitable alternative has been offered
• not accepting that an issue in relation to a legal requirement cannot be resolved by Get Started HK Limited despite having been informed that this is the case
• inappropriate visits to our offices
• excessive contact because of an unwillingness to accept or agree with a policy decision adopted by Get Started HK Limited

If a complaint is considered to be vexatious, we’ll take the actions outlined in this policy. We’ll inform you that future correspondence will only be reviewed to ensure no new issues have been raised – if not, it will be filed without acknowledgement.

11. Actions we may take as a result of unacceptable behaviour

Our employees do not have to tolerate unacceptable or vexatious behaviour when communicating with our customers. When this occurs, all our employees have the right to:

• place callers on hold
• end the call
• not reply to an abusive email or letter

However, before taking such action, it is reasonable to expect you are warned that your conduct is considered to be offensive to allow you the opportunity to moderate your behaviour.

Where these circumstances arise, we may take the following steps:

1. We’ll ask you to modify your behaviour and explain why.
2. If behaviour continues our employees will remove themselves from the situation.
3. If the communication is by telephone you will be informed the call will be terminated.
4. The employee will inform a manager and the incident will be recorded.
5. In all cases a manager will investigate the situation and decide what action to take – which could include limiting your contact with us.
6. We’ll refer the matter to the police where a criminal offence has been threatened or committed.

12. Communication restrictions

If you continue to display unacceptable behaviour, the head of profession can authorise the decision to place a temporary or permanent communication restriction.

When communication is being restricted you will be told of the decision. Where possible, we will tell you in writing – but we may also tell you by telephone, supported by relevant notes on our records.

Communication might be:

• limited to being conducted in writing
• limited to a specific individual
• removed from social media and access to these channels blocked
• contact might be limited to a specific internal email address or telephone number
• placed on file without a further response if correspondence has previously been answered

Where circumstances are serious enough to warrant legal restrictions, we may apply for an injunction or court order to prohibit contact/poor behaviour.